Privacy Policy
This is a simple, plain-English privacy notice built with Australian privacy law in view (the Privacy Act 1988 and the Australian Privacy Principles) and written to satisfy what Meta and Google require of any site using their pixels or ad tools. It\'s a shorter, lighter document than a full legal privacy policy — good for the website, but worth a quick scan for legal, and the bracketed placeholders need real details before publishing.
1. Overview
Valar Pty Ltd, trading as Infinity at Otford ("we", "us"), respects your privacy. This page explains, in plain terms, what personal information this website collects, why, and how it's handled — including the advertising and analytics tools we use, such as the Meta Pixel and Google Analytics.
2. What We Collect
- - Contact and booking details you give us — name, email, phone, and enquiry or booking information
- - Payment details, handled directly by our booking platform (OwnerRez) and its payment processor — we don't store full card details ourselves
- - Basic website usage data — pages viewed, device/browser type, and general location — collected automatically by analytics tools
- - Advertising identifiers collected via the Meta Pixel and Google Analytics tools, used to measure ad performance and how relevant ads are shown
3. How We Use It
- - To respond to enquiries and manage bookings
- - To communicate with guests before, during, and after a stay
- - To understand how the website is used and improve it
- - To run and measure advertising on Meta (Facebook/Instagram) and Google, including showing ads to people who've visited the site before
- - To meet our legal and tax record-keeping obligations
4. Advertising & Analytics Tools
This website uses the Meta Pixel and Google Analytics. These tools help us understand how visitors use the site and to measure and improve our advertising. These tools may place cookies on your device and share some data — such as pages visited or actions taken on the site — with Meta and Google, who process it under their own privacy policies.
- Meta's data policy: facebook.com/policy.php
- Google's privacy policy: policies.google.com/privacy
- You can manage ad personalisation through your Facebook/Instagram account settings, or through Google's Ads settings (adssettings.google.com)
- Most browsers let you block or delete cookies in their settings — this may affect how parts of the site work.
5. Who We Share Information With
We don't sell personal information. We share it only with the service providers who help us run the website and business — OwnerRez (bookings), our payment processor, Meta and Google (advertising and analytics), our website host, and, where required, our professional advisers or regulators.
6. Storage & Overseas Handling
Some of these providers — most notably Meta, Google, and OwnerRez — operate infrastructure outside Australia, mainly in the United States, so information may be processed or stored there. We take reasonable steps to keep information secure and don't hold on to it for longer than we need to.
7. Your Rights
You can ask us what personal information we hold about you, ask us to correct it, or raise a concern about how it's been handled, using the contact details below. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
8. Changes & Contact
We may update this notice from time to time. The current version is always available on this page.
- Valar Pty Ltd, trading as Infinity at Otford
- Email: ---
- Address: [Business Address]
Effective date: [Insert date of publication] — Version 1.0 (short-form, drafted September 2026)